NetSuite Application Support Specialist
Auckland | Full Time | Permanent role
North Shore based | Onsite role
About the Role
The organisation is values-driven and committed to making things easier for the communities it serves. It prides itself on being collaborative, practical, and customer-focused, with a strong emphasis on teamwork, integrity, and clear communication.
An exciting opportunity exists for an experienced NetSuite Application Support Specialist to join a growing organisation and support its core business systems. This newly created role is responsible for ensuring the stability, performance, and effective use of NetSuite across the business.
The successful candidate will work across key platforms including NetSuite, Salesforce, Frameworks, and Qontro, providing hands-on support, driving continuous improvement, and partnering with both business users and external vendors.
Key Responsibilities
Provide Level 2 and Level 3 support for business-critical applications
Diagnose, troubleshoot, and resolve application incidents
Manage user access, roles, and system configurations
Monitor system performance and proactively identify issues
Support system integrations and data management activities
Engage with business stakeholders to improve system adoption and usage
Assist with system upgrades, releases, and enhancements
Liaise with vendors and service providers to resolve issues
Skills and Experience
Essential:
Minimum 5 years of Application support out of which 3 years in NetSuite application experience
Proven experience in Application Support, ERP Support, or Business Systems Support roles
Experience supporting enterprise applications in a production environment
Demonstrated ability to manage incidents, requests, and changes
Strong communication skills with a service-oriented, outcome-focused approach
Desirable:
Experience with Salesforce
Exposure to Frameworks and/or Qontro
ITIL Foundation certification
Experience with integrations, data management, or basic SQL/reporting
Exposure to system upgrades or enhancement projects
Job ID: 131886
Please click APPLY now with your cover letter and CV to be considered.
Please note that candidates must already be in NZ and have full time working rights.
Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information