Business Analyst

Job Title: Business Analyst
Contract Type: Contracting Solutions
Location: Other Locations
REF: 118443
Contact Details: Amanda Dubier
Contact Email:
Job Published: 19 days ago

We are seeking a two Senior Business Analysts to help with strengthening processes and delivering two initiatives for a high profile programme.

You will be involved with the enhancement of new contact centre technology products, that will ensure a better client and customer engagement for the business. 

What you’ll need to succeed:

  • Be able to critically evaluate information, processes, and systems to continuously identify benefit opportunities through efficiencies in documentation and processes.
  • Successful experience of analysing complex issues and developing effective options for action.
  • Significant experience with creating business process documentation
  • Documenting current and future state processes
  • Supporting the general programme, testing processes, SMEs, and Business Leads.
  • Experience gathering requirements, design artefacts to support the development and configuration of new technology products
  • Experience within the contact centre environment will be an advantage

What's in it for you:

  • Contract until the end of October 2023.
  • Work from home flexibility.
  • Close support throughout the duration of the contract.
  • Free professional Indemnity Insurance.

If this sounds like you, APPLY now or send your CV (Word doc) to

If this isn’t the right role for you but you are looking for a change, please get in touch with us for a discussion on how we can help

Vacancy # 118443