- Technical Support Specialist - Business Support
- Permanent opportunity
- Auckland based
If you are a Technical Support Specialist, where do you see yourself in your next role? Our client is delivering a new era of transformative services and technology across Aotearoa’s mobile digital motorway. They are backed by world-class infrastructure investors, on a journey to create efficiencies and opportunities for new ways of connecting, working, and seeing the world.
What makes this opportunity standout is that you will be part of the journey of growth and adding value to the infrastructure that impacts all of Aotearoa within this start-up company.
If you are keen to know more about this unique opportunity, please get in touch!
Responsibilities:
- Providing Level 1 Support for issues not allocated to vendors
- Performing IT administration tasks such as onboarding and offboarding users, User Access Management, Laptop administration, IT Asset Management, Office hardware management, and Backup management
- Managing the Technology support inbox and Jira Service Management queue.
- Conducting regular incident and request review sessions for prioritization and oversight
- Minimum 5 years’ experience in a Technical Support role
- Subject matter expertise with Salesforce
- Previous experience in the Telecommunication industry will be an advantage
- Familiarity with cybersecurity practices
- Experience in BI reporting and application management.
- Experience in system maintenance, patching and upgrades on the customer’s servers and applications.
You must be in New Zealand with the legal right to work.
If you have the above skills and experience, and are available, please send your CV and cover letter to Clare.Saunders@beyond.co.nz or Ransirini.ekanayake@beyond.co.nz
Ref: 127462
Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information.
