Technology, Transformation & Digital

Managed Services Engineer

Job Title: Managed Services Engineer
Contract Type: Permanent Recruitment
Location: Auckland
REF: BRLHOH112308_1
Contact Email:
Job Published: 10 days ago
  • Managed Services Engineer
  • Auckland - CBD
  • Permanent

About the role:

A fast-growing business telecommunications provider located Auckland specialised in voice, data, mobile and cloud solutions for medium-to-large-size businesses and not-for-profit organisations is looking for a Managed Services Engineer to join their growing team.

This role requires someone who is well organised and well presented, with excellent written and spoken English. The candidate must have a passion for the telecommunications industry & ICT, and the ability to deliver outstanding customer service, both over the phone and in person.

About you:

  • 3 -5 years’ experience in a Technical Support role providing Level 2 and above support preferably in the Telecommunications industry
  • Relevant qualifications or industry certifications preferred
  • Enthusiastic about telecommunications and tech savvy
  • Practical minded with ability to troubleshoot tech problems
  • Used to working under pressure and able to work the occasional overtime
  • High level of written and verbal English communication

About the role:

  • Handle customer support requests via various communication channels (e.g. on the phone, chat, email, etc)
  • Manage service requests via phone or e-mail through the company's service management tool to meet and exceed client SLA's
  • Provide Level 2 and above network service support and provisioning of customer voice solutions such as Cloud PBX, VOIP, SIP Trunks, etc
  • Perform administration and maintenance of Network Services and client systems & networks
  • Monitor network performance and security management to determine any potential issues and escalate
  • Perform Incident Management, reporting, and pro-active escalation
  • Liaise with third-party vendors and providers as part of the fault logging and systems management process
  • Provide after-hours 24 x 7 support on a rostered basis
  • Logging issues to the Service CRM, and providing troubleshooting

Please Note:   To be considered for this role you need to be in New Zealand and have the legal right to work.

We'd love to hear from you! Follow the prompts to APPLY now or contact Ransi Ekanayake via email for more information.

Ref: 112308

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