CX Business Partner - Digital Engagement Lead

Job Title: CX Business Partner - Digital Engagement Lead
Contract Type: Permanent Recruitment
Contact Email:
Job Published: about 1 month ago
  • New role – an opportunity to join the leadership team
  • Competitive package + parking
  • City fringe location

CX Business Partner – Digital Engagement

Our client is a leader in its field, a global organisation with a strong footprint in New Zealand.

This is a new role in the business and will drive the vision and lead the DCE/X for the organisation, the clients, partners and patients.

As such we are seeking someone with the mindset and disruptive approach to create innovative cultural change across everything digital. You will understand and make it your business to focus on the customer journey from every aspect including the client, partners, patients and medical experts.

Key evolving responsibilities will include:

  • Partnership with the leadership and IT BP team to develop and role out a sustainable and comprehensive plan that will equip and strengthen customer centricity, digital experience, capabilities, practice and behaviours
  • You will be someone who stays ahead of digital trends and technology, a thought leader in your field
  • You will be very familiar with using data and insight from acquisition, generation and analytics to enable effective planning and decision making
  • Lead and drive the evolution of CX in New Zealand to enable a seamless and consistent approach
  • Understand and investigate the current state of the customer experience and touchpoint from current channels to future needs
  • Develop and measure the effectiveness of the CX and Digital maturity
  • Lead and drive the development of an omni-channel strategy across an agile environment
  • Lead NZ digital marketing and promotional content while working alongside partners and clients to source the latest material, thinking and information

To be successful in this role you will need to be able to demonstrate:

  • Being an expert with knowledge in Digital Marketing and CX methodologies
  • You will have led and developed omni channel strategy, planning and execution
  • You have an investigative approach using data and insights to analyse and interpret key information
  • You are familiar working in an agile environment and can function across diverse teams and networks
  • You will be a leader with a focus on sourcing and sharing the latest methodologies and thinking
  • You like to collaborate and involve others to help execute a plan
  • You are a motivational communicator and networker
  • Delivery of presentations from executive to team level does not phase you
  • Tertiary qualified across a broad range from Health, Science, IT to Business will be considered
  • A background in the Health, Pharma or Business sector where you have driven innovative CX and Digital strategy

What will you get?

  • In return, this organisation will offer you a competitive package, ongoing development, agile environment and flexibility in a global network
  • A high-performance culture where you will be empowered to take ownership and make decisions
  • A genuine interest in people’s wellbeing, health outcomes and proven medical bio science are just some of the key values
  • A global leader in the industry with an extensive pipeline in specialised medical treatment and research

Keen to understand more? Please register your interest and availability by hitting the apply button and submitting your cover letter and CV to Carren Walker-Raos today

Job reference # 112577