As a Salesforce Support Consultant, you will be a key member of this clients high performing Salesforce team, working closely with clients as the first port of call for all support related issues. Reporting through to the Service Delivery Manager, this role will encompass hands-on Salesforce support for clients across the Australia and New Zealand region in addition to enhancements and small projects. This is an exciting, new team and they are looking for someone to come in and help get it off the ground!
About the role:
- Provide Salesforce expertise to resolve technical issues for their client base
- Own and lead small enhancement projects
- Document and resolve issues using best practice standards
- Establish and communicate metrics and measurements for support activities
- Identify and raise risks, assumptions, and constraints in timely fashion to the appropriate stakeholders whilst actively working to provide remediation or mitigation for such
- Develop a deep knowledge of their customer’s solutions and identify opportunities to optimise them
Located on Lambton Quay, this role is offering a salary of up to $130,000 for the right candidate.
- 5+ years’ experience in Application Support
- 2+ years of Salesforce experience including Salesforce certifications (Admin and Sales Service)
- Strong analysis experience
- Experience implementing or setting up a support function
- Solid understanding of data relationships and data modelling
- Previous vendor experience would be advantageous
If this sounds like you and you would like to know more, get in touch NOW for a confidential chat.
Job Ref: 114040