Service Desk Engineer – Level 1
South Central Auckland
Permanent
About the Role.
Great role working for an MSP, working with some of the biggest companies across New Zealand. The culture here is awesome and this organisation is currently going through huge growth so if you are committed to provided customer service and want to belong to a values based environment who really take care of their people here’s your opportunity!
Role:
- Seeking an energetic team player with an exceptional customer service focus.
- Looking after Level 1 Support queries to SME customer base
- Exceptional communication skills, problem solving ability and a desire to go above and beyond to achieve results.
- Ability to explain IT concepts clearly and effectively to both a technical and non-technical audience.
- You will work closely with the senior members of the team to identify customer requirements and achieve the best possible outcome for the customer.
- Essential will be a solid understanding of Microsoft technologies such as Windows 10, and Office 365 is essential, along with an understanding of networking technologies such as switching, routing and firewalls would be an advantage.
At typical day could include:
- Customer Support
- Incident Management – the identification and resolution of customer problems and faults.
- Management of 3rd party escalation.
- Change Management – ensure that all changes to a customer environment are completed in an appropriate manner and that business interruption is minimised.
- Time Recording
- Customer Documentation
This role reports directly to the HelpDesk Team Leader and there will be close interaction with the following teams:
- Service Desk
- Service Engineering Team
- Network Operations
- Sales and Account Management
*Must be fully vaccinated.
Essential: Applicants need to have a right to work in New Zealand with a valid visa and be currently present in the Country.
Apply now or get in touch with: Verity Bliss 021 196 4296 or email: verity.bliss@beyond.co.nz
Ref: 118819
Beyond Recruitment Technology, Transformation & Digital, connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information.